Privacy Policy

We at Doumouchelle Diamond Exchange created this privacy policy to inform you provide how your information you provide us is shared. This Privacy Policy relates to the information collection and use practices in connection with our online services.

By using our website, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Use.

The Information We Collect:

1. Personal Information

When you use our services or website to sell your diamonds or fine jewelry, sign up to receive our newsletters or product information, or contact us electronically, you may be required to provide us with personal information about yourself, such as your name, e-mail, and phone number (collectively, the personal Information). We do not collect any Personal Information from you when you use our website unless you provide us with the Personal Information voluntarily.

2. Billing Information

If you sell us your diamond or fine jewelry and wish to be paid by direct bank transfer, you will be required to provide us certain of your account details and billing information.

3. Other Information

We may collect additional information.

Such Other Information may include:

  a.) Additional information that you voluntarily provide to us, such as characteristics of your diamond or other fine jewelry (shape, weight, color, clarity, retail value, and appraisal details) hobbies, personal interests, household income range, gender, product and service preferences, and other information that does not identify you personally.

  b.) From Your Activity. Information that we automatically collect when you use the Platform, including, without limitation:
     • IP address, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, sections of the Website and App visited, etc.;

     • Information about a mobile device, including universally unique ID (“UUID”), Platform type and version (e.g., iOS or Android), carrier and country location, hardware and processor    information (storage, chip speed, camera resolution, NFC enabled, and network type (WiFi, 2G, 3G, 4G); and Activity and usage information occurring via the Platform.

  c.) From Cookies. Information that we collect using cookie technology. Cookies are small packets of data that a website stores on your computers or mobile devices hard drive so that your computer will remember information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Platform. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browsers documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Platform may not function properly.


4. Transaction Information

We collect and retain information regarding our Transactions with you processed via the Platform. The Information Collected by or Through Third-Party Advertising Companies we may share Other Information about your activity on the Platform with third parties for the purpose of tailoring, analyzing, managing, reporting, and optimizing advertising you see on the Platform and elsewhere. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect such Other Information for such purposes. Pixel tags enable us, and these third-party advertisers, to recognize a browsers cookie when a browser visits the site on which the pixel tag is located in order to learn which advertisement brings a user to a given site.

Accessing and Modifying Personal Information and Communication Preferences

If you have provided us Personal Information, you may access, review, and make changes to your Personal Information and certain Other Information by following the instructions found on the applicable Platform or by contacting us. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any marketing email. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. You cannot opt out of receiving transactional e-mails related to your Transactions with us.

How We Use and Share the Information

We use the Personal Information, the Billing information, the Geo-location Information, the Other Information, and the Transaction Information (collectively, the Information) to process your Transactions, provide and improve the Platform and our services, solicit your feedback, inform you about our products and services. We do not share your information with third party vendors without your permission.