FAQ

Let us answer some of your questions

The DuMouchelle family has been in the jewelry business for over 80 years and are known for their expertise and service. We take pride in providing great value and appraisals for diamonds and are approached by clientele from all walks of life. Our company’s reputation is based on trust, service, and expertise. Our services are 100% satisfaction guaranteed and we provide each and every customer with the commitment to finding the best value for their fine diamond jewelry and loose diamond stones.

Why should I sell my diamonds with DuMouchelle Diamond Exchange?

How do I know my diamonds are in safe hands?

How will I know when you get my diamonds?

What if I don’t accept your offer for my diamonds?

What if I accept your offer but change my mind after?

What does it cost to send you my diamonds?

How do I send you my diamonds?

How long does it take to get paid?

Can I bring my diamonds to you in person?

Do you buy other gemstones?

What kind of diamonds do you buy?

How do I get paid?

How do I sell my diamonds?


 
 

Why should I sell my diamonds with DuMouchelle Diamond Exchange?

For almost a century, our clients have entrusted us with appraising their diamonds and diamond jewelry to get the highest payout, and we are able to do this because we are not resellers. We auction off all our purchases, and this allows us to offer a higher payout on your diamonds than any traditional jewelry buyer. If you are selling a diamond one carat or larger, please contact our chief appraiser, Joseph DuMouchelle, directly at (888)441-5151

Our mission is to provide the highest level of honest service to our customers so that we can continue to grow in the 21st century. Our business relies on our reputation, which is why you can count on reliable, professional, and courteous service from DuMouchelle Diamond Exchange.

Our appraisers are first-rate in the industry – we are professionally trained by the National Association of Jewelry Appraisers (NAJA), the International Society of Appraisers (ISA), and the American Society of Appraisers (ASA). We also hold memberships with ISA and NAJA appraisal groups.

Best of all, we offer a 100% satisfaction guarantee on all transactions!

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How do I know my diamonds are in safe hands?

We take every precaution to ensure your valuables are safe from the moment you ship them out. Every shipment is fully insured, no matter what the shipping method. In addition, your package is opened at our facility under the surveillance of several cameras so there will be a record of the condition of your diamonds upon arrival.

We created this company because we realized that most people prefer to deal directly and receive more money for their loose diamonds and diamond jewelry without being taken advantage of. We are able to get you a higher price for your items because we act as “brokers” instead of buyers. Plus, we are able to make an accurate assessment of the value of your items.

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How will I know when you get my diamonds?

When you receive your free shipping kit, you will also get a tracking number that you can use to track it with the carrier.

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What if I don’t accept your offer for my diamonds?

There is no risk when selling your diamonds with DuMouchelle Diamond Exchange. There is never any obligation to accept an offer.

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What if I accept your offer but change my mind after?

After a client has accepted an offer we hold on to their diamonds for seven day grace period. We strive to provide 100% customer satisfaction, and this is one way we ensure that.

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What does it cost to send you my diamonds?

Nothing. We will ship pre-paid packaging materials for you to send your diamonds in.

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How do I send you my diamonds?

We will send you a free pre-paid shipping kit that you can use to send us your diamonds. We offer free & fully insured shipping through the post office, FedEx overnight, and Brinks Security. In addition we also offer free carrier pickup upon request.

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How long does it take to get paid?

The answer varies depending on where you live, but you could get paid in the form of a check or wire transfer in as little as three days. Our free overnight shipping helps make the process as fast and simple as possible.

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Can I bring my diamonds to you in person?

Yes. Our Local Offices and Hours are Located on the contact us page or under the locations tab the top of the website.

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Do you buy other gemstones?

At this time, we only buy diamond jewelry and loose diamonds.

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What kind of diamonds do you buy?

We buy diamonds in just about any form – bracelets, necklaces, earrings, cufflinks, brooches, engagement rings, wedding rings and loose diamonds.

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How do I get paid?

As soon as an offer is accepted we will send you your payment via wire transfer or check.

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How do I sell my diamonds?

DuMouchelle Diamond Exchange offers a fast and convenient process for selling your diamonds that only requires three steps. First you fill out a short online form describing what items you are selling and providing your contact information, then we will ship you free packaging materials for you to send your diamonds in. We appraise your items immediately after we receive them, after which we will make you an offer.

For more information, visit our contact us online or call us toll free at (888)441-5151.Back To Top